FAQ

01. Where does OSOI deliver?

California, Santa Clara, Los Gatos, Dublin, Los Altos, Campbell, Pleasanton, San Jose, Fremont, Livermore, Stanford, Cupertino, Palo Alto, Sunnyvale, San Ramon, and Pittsburgh.

02. What Product line will be offered for delivery with OSOI?

03. How far in advance can I place my order/what is the delivery window?

04. What are the delivery hours?

05. Is there a registration fee?

06. What is OSOI?

07. How can I follow the status of my order?

08. How can I contact OSOI about issues or questions about my delivery experience?

09. How can I cancel an order?

10. What if an ordered item is out of stock in-store?

11. Is there any minimum order for free delivery?

12. Can I change my delivery address?

13. Can I return something if Im not satisfied?

14. Do I need to be home for my delivery?

15. Who is responsible for assembling my order?

16. Should I tip my delivery person?

17. Can I change my delivery time?

18. How do I choose Curbside Pickup for my order?

19. Who delivers my order?

20. What is Be a Hero?

21. How does it work? (Be a Hero)

22. How can I refer my friend?

23. How can I redeem my loyalty points?

24. How do I create an account?

25. How can I check my past orders?

26. What is Wishlist?

27. How can I add products to my wish list?

28. How can I change my password?

29. How to log into your account?

30. How to update your subscription ship date?

31. How to update your subscription frequency?

32. How to make a one time OSOI purchase?

33. What is the bag made of? Is it recyclable? If not why did Wild Earth choose this bag?

34. Are your bags recyclable?

35. What do I do if my order was marked as delivered, but didnt arrive?

36. Do you offer free shipping?

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wecare@ourstreetsofindia.com

3117 Lakehurst crossing Matthews North Carolina 28104

+1 980 939 3385